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Kennedy M. — Senior Executive Operations and Client Support Specialist from Malawi

Kennedy M.

Senior Executive Operations and Client Support Specialist

Malawi 3-6 years
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About

Kennedy M. is a Versatile Executive Operations and Client Support Specialist with over eight years of experience in administrative coordination and stakeholder relations. Currently serving as the Operations Manager for LAB20 Innovations in Lilongwe, Malawi, Kennedy functions as the key administrative liaison between executive leadership, internal departments, and external partners. His role emphasizes translating corporate directives into actionable schedules and ensuring cross-departmental accountability. Previously, at InterXactive Digital Signage and Displays Company, he excelled as an Administration and Procurement Officer, where he managed executive calendars, vendor correspondence, and prepared executive summaries. Kennedy's earlier role as a Farm Manager at Chimusi Estates highlights his capabilities in managing CRM and agricultural sales channels. Holding an MBA in Project Management, he demonstrates strong analytical acumen and adeptness in stakeholder communication, task & calendar management, and utilizing the MS Office Suite. Kennedy is also professionally certified by the Chartered Institute of Procurement and Supply (CIPS) and affiliated with the Malawi Institute of Procurement and Supply.

Experience

  • Operations Manager (Executive Support & Administration)

    LAB20 Innovations · 2025 — Present
    Acted as the main administrative contact point for executive leadership, internal teams, and external partners. Facilitated the translation of corporate goals into actionable weekly schedules, overseeing project deliverables and maintaining accountability across departments. Directed daily office management, including digital file archives and stakeholder reporting systems to promote organizational clarity. Handled customer relationship frameworks and managed partner interactions, efficiently addressing complex operational inquiries.
  • Administration and Procurement Officer

    InterXactive Digital Signage and Displays Company · 2021 — 2025
    Coordinated the management of executive calendars, timelines for contract execution, and resource allocations for corporate activities. Served as the primary liaison for external vendor communication, overseeing service agreement discussions and resolving issues. Compiled comprehensive executive summaries, official correspondences, requests for quotations (RFQs), and final financial documents with precision. Ensured the maintenance of accounting systems, including credit card tracking and purchase order documentation, achieving no audit discrepancies.
  • Farm Manager (Client Relations & Operations)

    Chimusi Estates · 2017 — 2020
    Oversaw commercial sales channels and client relationship management (CRM) related to agricultural product distribution. Developed integrated project schedules and frameworks for stakeholder engagement to facilitate regular operational reviews.

Skills & Expertise

Education

  • Master of Business Administration (MBA) – Project Management
    University of Malawi · 2025 — 2027
  • Bachelor’s Degree in Business Administration (BBA)
    Malawi School of Government · 2021 — 2024

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