Kenneth L.

Kenneth L. is an experienced Customer Service Representative in the BPO industry, with nearly a decade supporting diverse sectors such as travel, retail, telecommunications, and heavy equipment. At Trip.com, he specialized in assisting customers with flight bookings, ticket issuance, refunds, and schedule changes. While at Concentrix, Kenneth delivered both email and voice support for Walmart’s retail account, achieving notable results in sales and customer satisfaction. He continued to develop his expertise at Foundever (formerly Sitel), focusing on technical troubleshooting for telecommunications equipment and promoting service upgrades. At BPO Corp., Kenneth participated in sales and fundraising campaigns targeting U.S. citizens. Most recently, with Concentrix on the Caterpillar Digital Support account, he handled technical support, software and hardware troubleshooting, and customer inquiries for heavy equipment dealers and clients. Kenneth is proficient in both written and verbal communication, fluent in English and Filipino, and holds an educational background in Information Technology.