Kenneth D.

Kenneth D. is a motivated career shifter with a robust background in customer service and operations management. Though new to the virtual assistant space, particularly in e-commerce, he has a proven track record of effectively managing customer inquiries and providing comprehensive administrative support. Previously, Kenneth excelled as an Operations Manager at IMOVE, where he oversaw logistics operations and served as the primary contact for clients, ensuring smooth shipment processes. His proficiency with Google Workspace and Microsoft 365 enables him to efficiently handle tasks such as data entry and email correspondence. He gained valuable experience in customer relations through positions at Concentrix and Foundever, where he addressed billing inquiries, managed account concerns, and facilitated seamless customer experiences. Kenneth's education in Business Administration and certifications in SEO and e-commerce further augment his skill set.