Kenneth G.
Junior BPO Customer Service and Sales Associate
Open to offersNew to PlatformAbout
Kenneth G. is a results-driven professional with two years of experience in the BPO industry, specializing in customer service and sales. His career began with a role at Tech-Mahindra Cebu as an Associate Customer Support, where he managed order placement and improved customer satisfaction by resolving over 200 package issues weekly. Kenneth demonstrated proficiency in using Salesforce to handle a high volume of inquiries, achieving a 95% first-contact resolution rate. Later, at Helpware Philippines, he excelled as a Membership Services Advocate by resolving over 200 medication access issues monthly and simplifying complex insurance processes. During his tenure as a Travel Sales Consultant at Dyninno Philippines Inc, Kenneth increased company revenue by 14% through consultative selling and by converting leads. He holds a background in STEM from the University of Cebu and is skilled in Microsoft Office and sales and marketing strategies. His interests include technology and AI tools, sales psychology, and persuasion.
Experience
Membership Services Advocate
Helpware Philippines · 2025 — 2026Addressed over 200 monthly medication access issues for seniors at HealthSpring by identifying root causes and coordinating with pharmacies. Managed inbound and outbound calls to clarify insurance and pharmacy processes, empowering members and enhancing positive feedback. Handled billing inquiries for thousands of members, ensuring accuracy and reducing repeat calls.Travel Sales Consultant
Dyninno Philippines Inc · 2026 — 2026Converted both outbound and inbound leads into sales using consultative selling techniques. Conducted 80-100 outbound cold calls daily to web-generated leads, bolstering the sales pipeline with strong leads. Re-engaged inactive leads through outbound calls, recovering previously lost sales opportunities.Associate Customer Support
Tech-Mahindra Cebu · 2024 — 2025Managed the placement of orders and monitored over 200 packages weekly, contributing to high customer satisfaction. Utilized Salesforce to handle Target Giftcard inquiries via email and phone, processing over 150 inquiries weekly with a high first-contact resolution rate. Analyzed complex tax questions for 500+ Target employees to ensure compliance with corporate and government regulations.
Skills & Expertise
Education
- Science, Technology, Engineering, and Mathematics (STEM)University of Cebu - Banilad Campus · — — 2018
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