Kenneth L.

Kenneth L. is an experienced Customer Service Representative and Technical Support professional with nearly a decade in the BPO sector. He has provided support via call, chat, and email for leading organizations, including TRIP.COM, Concentrix, BPO Corp., and Foundever (formerly SITEL), serving industries such as travel, retail, telecommunications, and heavy equipment. Kenneth’s role at TRIP.COM involved assisting customers with flight bookings, ticket issuance, and handling refunds or schedule changes. At Concentrix, he supported Walmart’s retailer accounts through both voice sales and email support, consistently achieving high CSAT scores. With Foundever, he focused on troubleshooting and upgrading customer telecom devices and promoting sales. Currently, he assists dealers and customers with Caterpillar equipment at Concentrix, managing technical troubleshooting, subscription activation, and case resolution through phone and email. He is proficient in software and hardware troubleshooting and demonstrates excellent written and verbal communication skills in English and Filipino.