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Kenneth T. — Mid-Level Customer Service Representative from Philippines

Kenneth T.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EngTaga
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About

Kenneth R. T., a seasoned professional in customer service, has amassed considerable experience in delivering efficient solutions and fostering positive outcomes. His career journey spans across reputed organizations such as ARSEBEL FOODS CORPORATION, FOUNDEVER, TTEC, and CONCENTRIX, where he excelled as a Service Crew, Customer Service Representative, and Coach Apprentice. Kenneth's profound product knowledge and proficiency in data entry have been pivotal in his roles, particularly in call center environments. He is a Bachelor of Secondary Education graduate majoring in Science from Eulogio “Amang” Rodriguez Institute of Science and Technology, showcasing a strong educational foundation alongside his immersive training in the ABM field. His strong active listening and critical thinking skills make him a reliable team player in dynamic environments.

Experience

  • Customer Service Representative

    CONCENTRIX · 2025 — 2026
    Managed customer service interactions, ensuring high levels of satisfaction while processing requests.
  • Customer Service Representative II

    TTEC · 2024 — 2025
    Delivered assistance to customers, addressing inquiries and resolving issues efficiently.
  • Customer Service Representative / Coach Apprentice

    FOUNDEVER · 2022 — 2024
    Provided customer support and guidance while also training new staff members in service protocols.
  • Jollibee Service Crew / Counter-DriveThru

    ARSEBEL FOODS CORPORATION · 2021 — 2022
    Handled customer orders and processed transactions at the counter and drive-thru.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in Science
    Eulogio “Amang” Rodriguez Institute of Science and Technology · 2019 — 2025
  • Senior High School
    AMA University · 2016 — 2018
  • Junior High School
    Sergio Osmeña Sr. High School · 2012 — 2016
  • Primary School
    Masambong Elementary School · 2006 — 2012

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