Kennith G.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Kennith G. is a highly effective Executive Assistant with extensive experience providing high-level support for diverse industries. At The Charles NYC, he managed complex executive calendars and organized domestic and international travel logistics, serving as a key communication hub for internal stakeholders and high-profile global clients. His career includes a role as a Senior Operations Manager at Splace BPO, where he oversaw inbound, outbound, e-commerce, and CSR campaigns for over 250 personnel while integrating cross-functional leadership in recruitment, HR, accounting, and administration. Previously, he was an E-Commerce Account Manager at Awesome CX, where he directed multi-channel operations and expanded team initiatives. With a background from Teleperformance, he progressed to managing a 180-agent Telco account, focusing on operational alignment and performance development. He is skilled in Project Management, People Management, advanced MS Office and Google Suites. Kennith holds a Bachelor of Science in Secondary Education, majoring in English, from the University of Mindanao and is fluent in both English and Filipino.
Experience
Executive Assistant
The Charles NYC · 2021 — 2026Delivered high-level administrative support for a strategy-first creative agency while managing intricate executive calendars and travel logistics across various time zones. Served as the main point of contact for internal stakeholders and esteemed global clients to facilitate effective communication and project alignment.Senior Operations Manager
Splace BPO · 2020 — 2021Oversaw a range of inbound, outbound, E-Commerce, and CSR campaigns involving over 250 personnel, while offering leadership across recruitment, HR, accounting, and administration. This role involved overseeing large-scale operational delivery alongside essential back-office business functions.E-Commerce Account Manager
Awesome CX · 2019 — 2020Managed a multi-channel US E-commerce account with 64 agents, focusing on complete operations, training, and direct client interaction. Played a key role in expanding the account by initiating a new team at the Manila site.Operations Manager
Teleperformance · 2013 — 2019Advanced from CSR to Operations Manager, overseeing a 180-agent Telco account and leading a team of 38. Concentrated on auditing operational alignment, coaching management for development, and promoting site-wide engagement initiatives aimed at reducing attrition.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education major in EnglishUniversity of Mindanao