Kennon P.

I have around 9 years of experience working in the IT industry. I have supported many clients with different types of lines of business in one IT company. I have also worked in an Australian account and a US account. I have experience in O365 administration, Active Directory, Ticket Management, Onboarding/Offboarding users, and assigning Group Policies. Also, I have experience handling technical concerns as a Senior System Engineer, IT Helpdesk Engineer Tier 2, and in related roles.

• Senior System Engineer

  Cloudstaff / Roan Solutions Inc. · 2020 — 2023
  -Active Directory / Azure AD -Office 365 Admin -Ticket Handling -Asset Management -User Account Management / Provisioning -Networking / VDI / Network Printing -Application Management -Security & Group Policies

• IT Helpdesk Technician II

  Atlantic Medical Management · 2023 — Present
  -Remote IT -Supporting L1 and L2 concerns -Advance IT Support -Office365 Administration -Azure AD -User Account Management -Security Group & Group Policies

• IT Associate

  Sutherland · 2020 — 2021
  -Domains -Email Support -O365 Admin -Web hosting

• IT Helpdesk Analyst II

  Atos PH · 2017 — 2020
  -Chat & Email Support -Windows & MAC OS Support -Office365 Basic Support & Admin Tasks -Active Directory -Remote Desktop - User Account Management - Networking / VDI / VMware

• Team Manager / Technical Support Representative II

  Convergys · 2015 — 2017
  -Laptop & Desktop Hardware/Software Troubleshooting & Sales -Consistent Top Agent & Sales Performer -Inbound & Outbound Sales -Subject Mater Expert

• BS in Computer Science

  Pamantasan ng Cabuyao · 2007 — 2010