Kent J.

Kent Jasper M. is a seasoned professional with extensive experience in sales, technical support, and fraud management, having worked with companies such as Concentrix, MyVirtudesk, and Teleperformance. As a Fraud Claims Specialist, Kent excelled at analyzing transaction patterns for suspicious activities, verifying account ownership, and managing fraud investigations within financial services. His expertise includes handling debit, credit, ACH, Zelle, and online account disputes. In sales roles, he distinguished himself as an Inside Sales Associate, conducting cold-calling campaigns and managing leads through various communication channels to enhance the sales funnel. Kent's proficiency with software tools such as QuickBooks, Salesforce, and HubSpot has been instrumental in his ability to deliver comprehensive customer service solutions and efficient administrative support. Educated at the University of Cebu, he combines his academic background in Information Technology with practical experience to provide high-quality technical support and drive business growth.