Kenzo M.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Kenzo M. is an accomplished customer service and technical support professional with extensive experience in the BPO sector, currently excelling as a Tier 2 Technical Support Specialist at Verizon. With a solid track record at TTEC since January 2026, he expertly conducts technical troubleshooting, resolves billing and account issues, and manages complex escalations through phone and chat channels. Previously, Kenzo demonstrated his customer-centric approach as a Customer Service Representative at Visa and provided exceptional chat support for Gymshark at Foundever. His role involved detecting fraud, managing high volumes of customer inquiries, and maintaining a commendable 96% customer satisfaction rate. Kenzo's earlier experience as a team member at Kenny Rogers Roasters and as kitchen staff at Outbreak Chill Shack and Resto highlights his commitment to service excellence across diverse environments. An undergraduate in Aircraft Maintenance Technology at Indiana Aerospace University, Kenzo's background showcases a versatile approach to problem-solving and customer interaction.
Experience
Technical Support Tier 2
TTEC · 2026 — PresentProvided technical troubleshooting support for Verizon customers via phone and chat. Ensured accurate and timely resolution of billing and account issues. Coordinated with higher-tier teams on escalated customer concerns. Maintained detailed documentation of customer interactions for proper record-keeping. Managed daily high-volume customer interactions while upholding service quality.Customer Service Representative
TTEC · 2025 — 2026Delivered support through phone and chat, addressing a significant number of daily customer inquiries. Resolved billing and account issues with professionalism and accuracy. Escalated complex problems to the correct teams to ensure customer satisfaction. Kept thorough documentation to facilitate consistent service delivery. Handled numerous customer interactions while maintaining service standards.Customer Service Representative
Concentrix · 2024 — 2025Monitored and analyzed transactions for potential fraudulent activity on cardholder accounts. Utilized fraud detection tools to investigate suspicious transactions and established security protocols. Escalated high-risk cases for further review or actions. Engaged with cardholders and internal teams to verify transactions, addressing fraud-related concerns. Ensured adherence to financial security policies and data protection standards.Customer Service Representative (Chat Support)
Foundever · 2024 — 2025Managed approximately 110 customer inquiries daily via chat for Gymshark, focusing on issues related to faulty or missing items. Provided accurate product information and solutions, maintaining a high customer satisfaction rate. Effectively de-escalated complaints from irate customers to ensure positive resolutions. Identified and addressed fraudulent orders to safeguard company security. Processed finance-related transactions, including refunds and replacements.Team Member
Kenny Rogers Roasters · 2024 — 2024Provided dining and food service assistance for around 700 customers per shift. Delivered food and beverages accurately within specified service times.Kitchen Staff
Outbreak Chill Shack and Resto, Paseo De Amores · 2021 — 2021Prepared a range of Japanese and Filipino pub dishes, ensuring consistency and quality in every order. Served both alcoholic and non-alcoholic beverages, delivering a high level of customer service.
Skills & Expertise
Education
- Aircraft Maintenance TechnologyIndiana Aerospace University · 2021 — 2023
- Senior High SchoolNissi Academy International School · — — 2021
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