Kera C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Kera C. is a skilled professional based in St. Catherine, Jamaica, with a wide-ranging background in customer service, retail, and administrative roles. Currently, she serves as an Eligibility Specialist at Children's Lung, Asthma & Sleep Specialist, where she expertly manages patient insurance eligibility and ensures the accurate entry of patient information into EHR systems. Her diverse experience includes a stint as a Data Entry Assistant at Sagicor Life, where she was responsible for the precise entry and management of pension data. As a self-employed Wig Influencer, Kera honed her entrepreneurial skills, managing customer inquiries and overseeing branding efforts. She also has experience as an Administrative Assistant during her training at Sagicor Life and as a Customer Service Agent at Ibex Global. Her proficiency in Time Management, Customer Service, Sales Support, and Cash Handling is evidenced by her varied roles, where she consistently demonstrated her ability to deliver exceptional service across multiple fronts.
Experience
Eligibility Specialist
Children’s Lung, Asthma & Sleep Specialist · 2025 — PresentVerified insurance coverage and eligibility for patients, ensured accurate patient information entry into EHR systems, collected referrals and necessary documentation, and communicated with insurance companies, providers, and patients.Data Entry Assistant
Sagicor Life · 2024 — 2025Entered and updated pension data in Excel spreadsheets, ensured the accuracy of submissions to Pension Administrators, performed daily follow-ups for checks completion, uploaded contributions while maintaining records, enrolled members into the pension system, and logged all pension contributions accurately.Wig Influencer / Entrepreneur
Self-Employed · 2022 — 2025Promoted and modeled custom wig styles on social media platforms, managed customer orders and inquiries, handled branding and content creation, and oversaw inventory management and bookkeeping.Administrative Assistant (HEART Trainee)
Sagicor Life · 2022 — 2023Verified and completed disbursement forms, maintained document logs, dispatched policy contracts, assisted with front desk operations, and supported various departments.Customer Service Agent
Ibex Global · 2021 — 2022Provided customer support through phone and chat, identified customer needs and solutions, and employed empathy to resolve issues.Sales/Customer Attendant
Mac’s Hardware · 2021 — 2021Assisted customers with inquiries and processed their orders, resolved complaints, and monitored and restocked inventory.Cashier
Sampars Cash and Carry · 2020 — 2021Processed transactions accurately, managed the cash drawer, and assisted customers with their inquiries.
Skills & Expertise
Education
- High School DiplomaHampton School · 2015 — 2020
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