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KERMERSON J. — Junior Customer Service Supervisor from Brazil

KERMERSON J.

Junior Customer Service Supervisor

Brazil 3-6 years
Open to offersNew to Platform
Languages
PortugueseSpanish
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About

Kermerson J. has demonstrated significant advancement within the customer service sector, particularly in operational leadership and conflict management. Currently serving as a Cash Desk Supervisor and Leader Assistant at Savegnago Supermercados, Kermerson provides direct team support and ensures excellence in client service. With previous roles as a Cash Desk Supervisor and Operator at Supermercados Caetano, Kermerson's rapid rise is attributed to a strong work ethic and commitment to results. Skilled in Customer Service, Team Leadership, and Process Auditing, Kermerson thrives in roles requiring rigorous attention to detail and strategic problem-solving. His proficiency extends to the Office Suite and systems management, complemented by intermediate Spanish expertise. Kermerson’s career is marked by multiple promotions fueled by effective negotiation and an unwavering focus on operational goals.

Experience

  • Cashier Supervisor / Assistant Leader

    Savegnago Supermercados · 2025 — 2026
    Led the cash register area while providing direct support to the team, ensuring high-quality customer service. Addressed complex issues including cancellations and complaints, focusing on customer loyalty. Managed the opening, closing, and cash reconciliation processes with meticulous attention to detail and data accuracy. Assisted in schedule management and training of new operational staff.
  • Cashier Supervisor

    Supermercados Caetano · 2024 — 2025
    Monitored operational routines, providing support to cashiers and directly engaging with customers to address inquiries and resolve issues.
  • Cashier

    Supermercados Caetano · 2023 — 2023
    Handled the registration of goods, received payments, and actively promoted the company's financial products and services.
  • Stacker

    Supermercados Caetano · 2022 — 2023
    Contributed to store operations through product packaging and maintenance of inventory.

Skills & Expertise

Education

  • Complete High School
    Institution not specified

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