Kerrvin L.

Kerrvin L. is a seasoned Customer Service & Sales Specialist with a multifaceted background in the retail, fitness, education, and BPO industries. His professional experience includes serving as a CS Associate at Amazon, where he was the first point of contact for customers, assisting with inquiries and resolving issues in the retail sector. He worked as a Virtual Assistant, supporting teachers with live online course setups, creating lesson presentations, managing administrative workflows, and handling grade encoding. At Dunkin’, Kerrvin fulfilled sales roles, recommended products, and ensured customer satisfaction. In the education sector, he served as a Language Assessor/ESL Instructor for Japanese students, focusing on language proficiency and English communication improvement. Kerrvin’s expertise also extends to telecommunications through his position as Customer Experience Agent at Alorica and to fitness sales as a Membership Consultant at Fitness First. Throughout these roles, he leveraged key skills such as customer service excellence, sales and persuasion, and communication skills.