Kesiah M.

Kesiah M. is an experienced Customer Service Representative with over six years in the telco and logistics industries. She has managed high-volume inquiries and time-sensitive customer concerns, with proven expertise in issue resolution, clear communication, and effective problem-solving. Her background includes coordinating shipments for a logistics company in a remote work environment, addressing customer calls and emails, and documenting service interactions. In the telco sector at Sutherland, Kesiah supported customers through chat and phone channels, troubleshooted account issues, and helped agents handle escalations as a Subject Matter Expert. With a Bachelor of Arts in Literature, she demonstrates adaptability, multitasking, and precise communication within demanding, fast-paced settings.