kessiah E.

Kessiah E. is a seasoned professional with a robust background in customer service and content moderation. Her career began at Optum Global Solutions where she excelled as a Customer Service Representative, managing healthcare provider inquiries and resolving claims. Transitioning to Alorica, Kessiah assumed the role of Content Moderator and Subject Matter Expert, collaborating with global teams to uphold platform safety standards. Her freelance work further honed her skills in user-generated content review and data privacy, achieving a 100% decision-accuracy rating. As a Virtual Assistant and Collections Agent, she conducted strategic outbound calls to recover overdue accounts. Kessiah's proficiency in content moderation, policy compliance, and remote operations underscores her ability to thrive in independent workflows and meet stringent performance targets. Her academic foundation in Business Administration from Cebu Institute of Technology - University empowers her with essential organizational and strategic skills for diverse professional environments.