Ketrin P.

Ketrin P. is a seasoned professional with extensive experience in customer support and operations management in the travel and hospitality industry. She most recently served as a Customer Solutions Specialist at Guesty, where she utilized platforms such as Zendesk and Jira to maintain high-quality service delivery, assist in team onboarding, and ensure SLA compliance. Her role involved close collaboration with L2, Product, and Development teams to resolve platform issues, conduct root cause analysis, and implement process improvements. Alongside her role at Guesty, Ketrin freelanced as a Virtual Assistant, managing property data across multiple channels and supporting administrative tasks. Her comprehensive background includes previous roles as a Back Office Manager at BankaZlata, an Account Representative at the Electronic Recycling Association, and various positions in travel agencies where she honed her skills in customer management and reservations. Ketrin holds a Master's degree in Economics with a focus on Tourism & Hospitality from the Faculty of Tourism and Hospitality Management in Opatija, Croatia, and is also a Specialist in Digital Marketing from Algebra University College.