Kevin U.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Kevin U. is an experienced Customer Service Representative based in Kigali, Rwanda, with a track record supporting clients in both remote and in-person roles. At TurboTax, Kevin provided customer service & support for tax-related inquiries, guided users through software solutions, and consistently met satisfaction targets while honing technical troubleshooting and documentation abilities. Previously, as a Sales Intern at Kigali Auto, Kevin assisted customers with vehicle selection, sales procedures, and post-sale engagement, deepening knowledge of the automotive sector and developing solid sales & negotiation capabilities. Currently pursuing a Bachelor's in Networking at AUCA, Kevin brings additional familiarity with remote work tools and CRM systems, supporting clients in both English and Kinyarwanda.
Experience
Customer Service Representative
TurboTax · 2023 — 2025Provided assistance to clients regarding tax-related inquiries and guided them in using the software. Handled customer issues with accuracy and professionalism. Delivered high-quality remote support while achieving performance and satisfaction benchmarks. Demonstrated strong communication and documentation capabilities.Sales Intern
Kigali Auto · 2020 — 2022Helped customers in choosing vehicles that fit their requirements. Assisted in executing sales procedures, completing paperwork, and performing customer follow-ups. Acquired practical experience in customer relations and engaged in sales negotiations. Contributed to meeting sales objectives through product knowledge and effective client interaction.
Skills & Expertise
Education
- Bachelor's in NetworkingAdventist University of Central Africa (AUCA)
Interested in this professional?
Sign in as an employer to save this profile or invite Kevin U. to a job.
Sign in as an employer