Kevin A.
Senior Executive Assistant & Operations Manager
Open to offersNew to PlatformAbout
Kevin D. is a seasoned Executive Assistant and Operations Specialist with over 17 years of experience supporting leaders across a range of industries. His track record includes roles in utility, construction, telecommunications, and retail services sectors. Notable for his expertise in document and report preparation and calendar management, Kevin has successfully managed projects, led cross-functional teams, and enhanced operational workflows. His tenure at companies like Teleperformance Philippines and IBEX has seen him excel as an Operations Manager and Senior Team Manager, where he pioneered campaigns, grew teams, and boosted profitability through strategic performance management. Kevin holds a Bachelor of Science in Information Technology from the University of Mindanao and has completed Lean Six Sigma Green Belt training. He is driven by a commitment to operational excellence and client satisfaction.
Experience
Executive & Admin Assistant / AR Specialist
Ninja VA | Local Roots Landscaping · 2025 — 2026Strengthened cash flow and client account management by collecting 90% of outstanding invoices. Created structured coaching templates to enhance workflow consistency.Account Manager
Flatworld Philippines | American Water Resources · 2024 — 2024Oversaw operational cadence and staffing while managing accounts receivable, invoice management, and collections oversight.Operations Manager
Teleperformance Philippines Inc. | T-Mobile · 2018 — 2023Managed new hire employees and led a retail campaign that expanded to 100 FTEs. Launched three new markets for the T-Mobile campaign focused on customer service and sales.Senior Team Manager
IBEX | Express Gifts Ltd · 2014 — 2018Led team performance management, coaching, and development while fostering a culture of client engagement in retail services, specifically in customer service and sales.
Skills & Expertise
Education
- Bachelor of Science in Information TechologyThe University of Mindanao · — — 2008
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