Kevin B.
Mid-Level Executive Assistant in Technology Operations
Open to offersNew to PlatformAbout
Kevin B., based in Bulacan, Philippines, is a strategic and results-driven Executive Assistant to the CEO with extensive expertise in marketing operations, sales enablement, and client onboarding within fast-paced growth environments. With a proven ability to serve as a trusted partner to executive leadership, Kevin excels in driving alignment across marketing, sales, and operations to accelerate revenue growth. At Insightz Technology in Singapore, he played a dual role as a Lead Customer Advisor & Executive Assistant to the CEO, where he led and coached a team of Customer Advisors, designed executive KPI dashboards, and partnered on revenue growth initiatives. Kevin's leadership ensured improvements in SLA adherence and service quality, and his strategic contributions in pipeline coordination and client onboarding significantly enhanced operational efficiency. Previously, as a SOC - Customer Advisor, Kevin advised on cybersecurity strategy and supported the adoption of SIEM and endpoint security tools. He has a solid foundation in CRM systems and project management, having demonstrated his skills in roles at Afni Philippines Inc. and Teleperformance. Kevin holds a Bachelor of Science in Information Technology from Our Lady of Fatima University.
Experience
LEAD CUSTOMER ADVISOR & EXECUTIVE ASSISTANT TO THE CEO
Insightz Technology · 2023 — 2025Acted as a strategic extension of the CEO while serving as Lead Customer Advisor, overseeing sales, customer strategy, and service delivery. Led a team of over 9 Customer Advisors, focusing on improving SLA adherence and operational efficiency. Developed executive-level KPI dashboards for enhanced visibility in performance metrics and managed workforce planning and resource allocation to meet customer demands. Collaborated with the CEO on revenue growth efforts, including lead generation strategies and pipeline management across teams.SOC - CUSTOMER ADVISOR
Insightz Technology · 2023 — 2023Provided guidance on cybersecurity strategies and best practices while conducting client discovery sessions to identify and address operational gaps. Coordinated the implementation of SIEM, XDR, and endpoint security tools in alignment with client compliance requirements. Fostered stakeholder relationships to enhance account growth potential and ensured client engagement for successful solution adoption.COLLECTIONS SUPPORT REPRESENTATIVE
Afni Philippines Inc. · 2020 — 2023Handled daily inbound and outbound calls for managing delinquent accounts and billing inquiries. Negotiated payment arrangements and resolved billing disputes through coordination with internal departments. Maintained compliance with 100% QA while documenting account interactions in CRM systems.TECHNICAL SUPPORT REPRESENTATIVE
Teleperformance · 2017 — 2020Managed customer interactions focused on providing technical troubleshooting and billing assistance. Consistently achieved KPIs related to customer satisfaction, average handling time, and resolution rates. Delivered technical support on connectivity and device issues while being recognized as a top performer within the support team.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyOur Lady of Fatima University · 2016 — 2019