Kevin C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Kevin C. is a reliable and detail-oriented Virtual Assistant based in the Philippines, with proven expertise in customer service, team leadership, and administrative support. He has successfully managed emails, handled customer inquiries, and organized data, showcasing his strong communication skills and efficiency in fast-paced environments. In his role as a Team Leader at Smiles On Demand from 2021 to 2025, Kevin supervised team members, maintained high-quality customer service, and handled escalations with adeptness. Previously, he worked as a Customer Service Representative at STI, where he assisted customers and maintained precise records. Proficient in Email & Inbox Management, Data Entry & File Organization, and Social Media Assistance, Kevin utilizes tools like Microsoft Office and Google Workspace to enhance productivity and support daily operations.
Experience
Team Leader
Smiles On Demand · 2021 — 2025Oversaw and provided support to team members while ensuring high standards of customer service. Managed escalation processes effectively and contributed to administrative tasks and reporting. Enhanced operational workflow and productivity.Customer Service Representative
STI · 2019 — 2020Assisted customers by addressing inquiries and maintaining a professional communication standard. Ensured the accuracy of records during customer interactions.
Skills & Expertise
Education
- Senior High School GraduateNegros Oriental High School · 2017 — 2018
- College LevelNegros Oriental State University
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