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Kevin K. — Mid-Level IT Systems Administrator from United States

Kevin K.

Mid-Level IT Systems Administrator

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Kevin K. is a seasoned IT professional with over a decade of experience in IT support, systems administration, and technical customer service. A native English speaker from the United States, he excels in transforming complex technical concepts into layman’s terms, demonstrated by his extensive roles across various esteemed organizations. At Aspiris, Kevin supported IT systems for over 200 client sites, excelling in resolving technical issues with ease. His tenure at Agile Networks saw him managing comprehensive desktop, server, and network support while mentoring junior technicians. As an IT Director at Deka Technologies, he oversaw the IT operations and crafted training programs to streamline technical processes for clients and his team. Kevin also has roots in technical support with roles at Logix IT and uBreakiFix, where he honed his skills in direct customer communication and problem-solving. Currently, he operates as an independent contractor, offering IT consulting and running a small e-commerce business, showcasing his adaptability and entrepreneurial spirit.

Experience

  • Independent Contractor / Small Business Operator

    Self-employed · 2021 — Present
    Operate an independent product-design and e-commerce business, managing customer interactions, order processing, and daily issue resolution. Offer IT consulting and technical support to clients on an as-needed basis.

  • Systems Administrator

    Aspiris · 2020 — 2021
    Provided support for IT systems and users at over 200 client locations, serving as a reliable point of contact for assistance. Diagnosed technical problems and communicated solutions in straightforward terms for non-technical personnel.

  • Systems Administrator / Solutions Role

    Agile Networks · 2018 — 2020
    Delivered desktop, server, and network support for business clients while collaborating with internal and external teams. Offered training and guidance to junior technicians on troubleshooting methodologies and best practices.

  • IT Director / Systems Administrator

    Deka Technologies · 2015 — 2018
    Supervised IT support and operations for various client organizations, managing a small team of technicians. Developed training programs and established clear procedures to facilitate easy adherence to technical processes by staff and clients.

  • Support Technician

    Logix IT · 2013 — 2015
    Delivered initial technical support to end users via phone, email, and in-person interactions, resolving issues effectively and clearly. Managed a help-desk ticketing system, ensuring users received updates until their issues were resolved.

  • Electronics & Computer Repair Technician

    uBreakiFix · 2011 — 2013
    Engaged with customers directly to diagnose and repair devices, providing explanations of available options and associated costs in accessible language. Established a strong reputation for clear communication and exemplary customer service.

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