Kevin A.

Kevin A. is a seasoned Customer Service and Technical Support professional with over nine years of expertise spread across the BPO, telecom, web hosting, sales, and financial services industries. Graduating with a Bachelor of Science in Information Technology from Our Lady of Fatima University, he has cultivated a strong track record in handling intricate customer issues, managing domain accounts, performing comprehensive background checks, and boosting customer satisfaction in both physical and remote working environments. His tenure at GoDaddy USA focused on managing email support and complex domain-related inquiries, while at Central One Bataan Inc., he managed affiliate accounts and directed CRM platforms to enhance social media engagement. As a Level 2 Senior Representative and Acting Supervisor at T-Mobile USA, Kevin honed his leadership and technical skills, consistently achieving upselling goals. His core competencies include CRM management, MS Office proficiency, and adept use of basic HTML for marketing campaigns.