Kevin P.
Senior Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Kevin P. is an experienced Administrative and Customer Support Specialist with over nine years in remote environments, spanning industries such as personal development, real estate, technology, telecommunications, and coaching. He has supported teams at Robbins Research International and Neurogym by managing client communications, scheduling, and executing email/SMS marketing campaigns. At Donte Buy Houses, he handled property lead generation through cold calling and appointment setting. As a supervisor at Vistracks Support—Zebra/FBC Group, he managed team performance and delivered operational reports. His expertise extends to technical troubleshooting and client onboarding, backed by advanced usage of platforms like Salesforce and Zendesk. Kevin P. consistently ensures efficient process management and client satisfaction across diverse business domains.
Experience
Personal Results Specialist Admin
Robbins Research International – Tony Robbins · 2023 — 2025Delivered administrative and scheduling support for the Sales Team while coordinating client meetings and managing communications through Outlook and Salesforce. Provided clients with information regarding programs, billing, and events. Conducted lead prospecting, follow-ups, and executed email/SMS marketing campaigns.Customer Support Specialist – Email/Chat
Neurogym – John Assaraf · 2021 — 2024Addressed client inquiries through Zendesk, focusing on technical support and sales-related questions. Assisted clients with account setup, updates, and billing corrections, while guiding users in accessing the dashboard and utilizing programs. Maintained client program access and subscription updates.Cold Caller / Appointment Setter
Donte Buy Houses – Donte Howze · 2020 — 2021Engaged property owners to identify potential sales opportunities, collected pertinent property data, and arranged site visits. Utilized Zillow and other resources for property value research.Team Leader / Supervisor
Vistracks Support – Zebra / FBC Group of Companies · 2020 — 2021Oversaw a team dedicated to managing inbound and outbound client support calls. Compiled and presented client reports covering calls, attendance, and sales performance, while conducting coaching sessions and performance reviews for team development.Customer Service Representative
AT&T PREPAID – Convergys Philippines · 2016 — 2019Managed customer inquiries concerning payments, activations, and subscriptions. Provided technical support for mobile services and connectivity issues over the phone, promoted available plans and special offers, and assisted in training new team members.
Skills & Expertise
Education
- Bachelor of Science in Mechanical Engineering TechnologyXavier University - Ateneo de Cagayan · 2012 — 2016
- Bachelor of Science in Mechanical EngineeringUniversity of Science and Technology of Southern Philippines · 2010 — 2012
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