Kevin P.
Senior IT Application Support Specialist
Open to offersNew to PlatformAbout
Kevin P. is a seasoned IT professional with over nine years of experience specializing in application support, POS systems engineering, and enterprise software implementation within the retail and hospitality sectors. As a Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate, he has provided Tier 2 support for Microsoft Dynamics 365 Business Central, managed incident resolution, and led technical documentation initiatives at Retail Associates. At Condor POS Solutions RP Inc., he installed and maintained POS systems across more than 50 retail and F&B sites, ensuring regulatory compliance with BIR standards and integrating technology with third-party platforms. Kevin P. has also managed B2B sales cycles, delivered technical presentations to enterprise clients, and overseen IT infrastructure for a hospitality company, demonstrating expertise in system configuration and network administration.
Experience
L2 Application Support Specialist
Retail Associates Ortigas Center · 2025 — PresentProvided Tier 2 application support for Microsoft Dynamics 365 Business Central in retail client environments, focusing on system availability. Handled complex software incidents through root cause analysis and collaboration with development teams. Created documentation on technical processes and configurations to enhance internal knowledge and team efficiency. Engaged with business stakeholders to transform functional requirements into system setups and support enhancements. Guided junior staff in troubleshooting techniques and best practices for ERP support.POS Sales Executive
Condor POS Solutions RP Inc. · 2023 — 2025Consistently surpassed quarterly revenue goals by discovering new business opportunities through strategic prospecting, cold outreach, and networking. Oversaw the complete B2B sales process from lead generation to contract finalization, effectively onboarding over 20 enterprise clients. Presented technical demonstrations and product showcases to C-level executives and IT leaders, highlighting integration capabilities. Collected and communicated structured client feedback to product and engineering teams, influencing product improvement updates. Actively represented the company at industry events, enhancing lead generation and brand visibility in the retail technology market.POS Technical Specialist
Condor POS Solutions RP Inc. · 2018 — 2023Installed and configured POS hardware and software for over 50 retail and F&B clients across Metro Manila, ensuring smooth deployments. Functioned as the main technical contact, delivering support via phone, remote assistance, and on-site interventions while prioritizing prompt issue resolution. Managed system integrations for payment gateways and network connections with mall administrators. Ensured compliance with BIR for POS accreditation and reporting requirements. Developed and delivered technical training sessions that improved user adoption and reduced repeat support inquiries. Kept current with POS hardware and software trends, proposing upgrades to enhance overall system performance.Information Technology Administrator
Philippe Tarsier Recreation Inc. · 2015 — 2017Oversaw IT infrastructure, including servers, network equipment, and workstations for a mid-sized business in recreation and hospitality. Established and maintained internal systems to support data security, system availability, and continuity of operations. Offered comprehensive end-user technical support and training to ensure staff effectively utilized critical business applications.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College Philippines · 2010 — 2014
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