Keyla A.
Junior IT Support Specialist
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About
Keyla A. is a fresh graduate in Software Engineering based in Jakarta, Indonesia, equipped with robust experience as an intern at the Coordinating Ministry for Human Development and Culture and PT Wisesa Consulting Indonesia. During her internships, she honed her skills as IT Support and Application Support, efficiently managing and resolving user complaint tickets through helpdesk systems. Her expertise includes providing remote technical support, handling and analyzing data using SQL, and excelling in data processing with exceptional attention to detail. Supported by a BNSP certification, Keyla is adept in Microsoft Office, basic programming, UI/UX, and web design. She is poised to professionally adapt and grow in the dynamic field of IT and software development.
Experience
IT Support Intern
PT Wisesa Consulting Indonesia · 2025 — 2026Supported the operational functions of IT services. Handled user support tickets through the helpdesk system and systematically organized ticket data. Contributed to administrative activities and data handling, while developing communication and professionalism in a work setting.administration
Kementerian Koordinator Bidang Pembangunan Manusia dan Kebudayaan · 2025 — 2025Membantu kegiatan administrasi dan pengolahan data Memahami alur kerja instansi pemerintah Mengembangkan komunikasi dan profesionalisme kerja
Skills & Expertise
Education
- Software EngineeringSMK YP IPPI PETOJO · — — 2026
Photos
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