Kgomotso B.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Kgomotso N. is a dedicated client support professional based in Midrand, Gauteng, recognized for her notable experience in customer service, client communication, financial systems support, and administration. At Moore Johannesburg, she serves as a CaseWare Champion, expertly coordinating workflow processes and providing strategic support to internal teams in a dynamic environment. Her tenure as a CaseWare Support Consultant at CaseWare Africa involved managing multiple support cases, troubleshooting system-related issues, and enhancing client interactions via email, phone, and online channels. Prior to this, she excelled as a Universal Banker at Standard Bank, adeptly handling account-related queries and fostering strong customer relationships. Kgomotso holds a Diploma in Accountancy from the University of Johannesburg and is proficient in CRM systems, Microsoft Excel, and Google Workspace, which contribute to her strong problem-solving and multitasking abilities in both office and remote settings.
Experience
CaseWare Champion
Moore Johannesburg · 2024 — PresentDeliver ongoing support to internal users and teams within a dynamic environment. Assist in resolving user issues while ensuring positive client experiences. Coordinate workflow processes and maintain precise records and documentation. Support improvements in operations and facilitate communication among teams. Troubleshoot system and support-related challenges in a professional and efficient manner.CaseWare Support Consultant
CaseWare Africa · 2022 — 2024Provide client support through email, phone, and online platforms. Assist clients with system-related queries, troubleshooting, and resolving issues. Maintain comprehensive records of support requests and client interactions. Oversee multiple support cases while fulfilling service expectations and deadlines. Collaborate with teams to enhance customer support processes.Universal Banker
Standard Bank · 2019 — 2021Support customers with account-related queries and a range of banking services. Foster strong customer relationships through professional service delivery. Manage confidential customer information with a focus on discretion and accuracy. Address customer concerns while providing exemplary support. Operate effectively within a high-volume customer environment.Admin Intern
SAPS · 2017 — 2018Offer administrative and client support assistance. Manage records, filing systems, and essential documentation. Aid in the daily operations of the office and communication tasks.
Skills & Expertise
Education
- Diploma in AccountancyUniversity of Johannesburg
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