Khan Q.
Senior Healthcare Sales and Client Support Specialist
Open to offersNew to PlatformAbout
Khan Q. is a results-driven professional with substantial experience in the healthcare and customer support sectors. With a solid 7-year background, he has excelled in roles such as Customer Sales and Support Specialist at Noxlumyn and Client Operations Coordinator at Crecentech Pvt Ltd. During his tenure, he consistently met or exceeded sales targets while maintaining high levels of customer satisfaction. His experience includes handling complex customer inquiries, coordinating patient care, and troubleshooting technical issues. With a Bachelor of Science in Computer Science from the Pakistan Air Force Karachi Institute of Economics and Technology, Khan Q. has demonstrated proficiency in using software tools like FileVine, Zendesk, and Aircall to streamline operations and enhance service delivery. His professional journey underscores strong capabilities in negotiation and project management within high-paced, challenging environments.
Experience
Customer Sales and Support Specialist
Noxlumyn · 2024 — 2026Conducted approximately 100 outbound calls daily to promote services and facilitate enrollments. Handled incoming calls to address inquiries and provide accurate information. Offered post-service support through phone, email, and live chat. Diagnosed technical issues and provided solutions promptly. Verified customer eligibility by reviewing records in detail. Maintained thorough documentation and updated case records in the database. Fostered customer relationships to enhance satisfaction and retention. Communicated customer feedback and trends to management for service enhancement. Collaborated with internal teams to ensure effective case processing and issue resolution.Customer Sales Specialist
Abacus Consulting · 2023 — 2024Executed 100–120 outbound calls each day to promote bill discount services across internet, cable, and phone sectors. Informed customers about available savings opportunities and advocated for service adoption. Accurately collected customer bills and uploaded documents into JustViv software. Cultivated strong customer relationships to encourage long-term engagement. Onboarded an average of 20 customers daily while consistently achieving set targets. Recorded leads and case details to aid the negotiation team's process. Ensured precise data entry, record-keeping, and follow-up as per company norms.Client Operations Coordinator
Crecentech Pvt Ltd · 2023 — 2023Facilitated virtual meetings with clients based in the USA to provide updates on projects, insights into business performance, and strategic recommendations. Managed CRM records for lead generation, client data, and tracking daily activities ensuring effective workflow. Monitored and assessed marketing campaigns across SMS, email, and cold calling to improve lead generation outcomes. Generated, qualified, and assigned leads via CRM to assist in sales conversion and promote business growth. Collaborated with operations and marketing teams to verify project progress, complete tasks, and ensure quality client services. Maintained robust client relationships through effective communication, problem-solving, and multi-project management.Lien Negotiator
Lalezary Law Firm · 2022 — 2023Engaged in negotiating medical liens in California for personal injury cases, ensuring timely and accurate settlements. Communicated with healthcare providers to confirm completeness of medical records, billing, and documentation. Conducted outreach to 30–40 providers daily via phone, email, and fax for negotiations and follow-ups. Managed various lien types including health insurance, hospital, statutory, medical, and Medicare in compliance with legal requirements. Prepared disbursement statements detailing fees, costs, reductions, and settlements. Drafted and maintained retainer agreements, settlement documents, and case files. Oversaw more than 60 active client cases at once, effectively meeting deadlines and ensuring progression.Sales Specialist and Negotiation Specialist
Appedology Pvt Ltd · 2018 — 2021Negotiated medical liens with California insurance companies and defense counsel pertaining to workers' compensation cases. Maintained accurate payment records to ensure proper documentation and compliance. Managed a caseload of 60–70 cases daily, ensuring timely follow-ups for resolution. Achieved monthly lien agreement targets of $25,000–$30,000 through effective negotiation strategies. Conducted daily outbound calls to 60–70 providers to clarify the lien recovery and collection process. Established strong relationships with providers, enhancing trust and fostering long-term partnerships. Onboarded new providers, securing accounts valued between $90,000–$100,000 in monthly billing.
Skills & Expertise
Education
- Bachelor of Science in Computer SciencePakistan Air Force Karachi Institute of Economics and Technology · 2014 — 2018
- FSCPunjab Group Of Colleges · 2011 — 2013
- SSCFazaia Intermediate College · — — 2010
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