Khanh N.
Junior Customer Service Specialist
Open to offersNew to PlatformLanguages
EnglishVietnamese
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About
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Experience
Senior Interpreter & Translator
null · 2024 — PresentTranscribed videos and added subtitles, translating content from English to Vietnamese and vice versa. Managed video editing using Adobe Premiere Pro, including splicing and grafting.Production Assistant
null · 2022 — 2023Oversaw the casting of KOLs and participants for recordings. Drafted contracts and coordinated costume preparations for MCs and participants. Managed social media accounts on Facebook and TikTok, and organized filming locations.Customer Support Associate
null · 2022 — 2023Provided technical support using CRM software for 70 products, assisting 2,000 customers with installation and troubleshooting. Handled 739 customer inquiries via email and phone, resolving billing and account questions.Customer Support Specialist
null · 2022 — 2023Maintained high customer engagement by assisting over 800 walk-in customers and achieving a 90% engagement rate. Responded to 500 emails and calls, providing product information and resolving customer complaints.
Skills & Expertise
Education
- Bachelor of Arts in Business AdministrationUniversity Of Greenwich · 2019 — 2022
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