Khenia A.

Khenia A. is an experienced professional in the BPO and customer service sectors, with a particular focus on B2B sales and appointment setting. With over nine years in customer service and five years as a remote virtual assistant, Khenia has honed her skills in cold calling and scheduling appointments. She has held roles at various companies, including Exercise.com, Sykes/Sitel, and DailyDials.com, where she made outbound calls to fitness businesses and property owners using a dialer system. Her tenure at Qualfon Cebu and Teleperformance tasked her with handling complex customer retention issues and clarifying travel tickets with airlines. At Convergys and Teletech, she managed billing concerns, upsell opportunities, and sales of technology products. Khenia's extensive experience is supported by her adept use of tools such as Salesforce, MS Office, and Zoom, which underpin her effective communication and problem-solving capabilities across the IT and engineering domains.