Khethiwe
Senior Customer Service and Account Management Specialist
Open to offersNew to PlatformAbout
Khethiwe T. is a seasoned Customer Service and Client Support Professional based in Johannesburg, South Africa, with over eight years of experience across diverse sectors, including healthcare and financial services. With a specialty in customer service and account management, she has excelled in roles at EOH and Standard Bank, providing high-volume support and resolving complex queries. Her proficiency in CRM management and escalation handling has been pivotal in maintaining service quality. Skilled in remote work, Khethiwe recently served as a Remote AI Data Contributor & Quality Analyst at Outlier AI, showcasing her strong analytical abilities and adaptability in evolving environments. She has volunteered in finance and administration, managing contributions for numerous branches, which underscores her organizational strength and integrity. Khethiwe holds a Diploma in Business Administration and various certifications, demonstrating her commitment to continuous improvement and versatility in supporting client needs effectively. Fluent in English, she is comfortable working across different time zones, making her an asset in global or remote teams.
Experience
Remote AI Data Contributor & Quality Analyst
Outlier AI · 2024 — 2025Assessed and enhanced AI-generated responses for quality, accuracy, and relevance. Adhered to comprehensive guidelines and workflows while achieving strict deadlines. Managed tasks autonomously in a remote setting. Exhibited strong analytical skills and attention to detail, ensuring accuracy while processing high data volumes. Worked collaboratively with remote teams and adjusted to changing systems and procedures.Customer Service Consultant – Healthcare Call Centre
EOH · 2017 — 2022Handled a significant volume of inbound customer support calls in a dynamic healthcare environment. Assisted medical aid members with applications, eligibility verification, claims, and account inquiries. Provided troubleshooting and resolved customer issues with professionalism. Managed escalations while demonstrating empathy. Updated CRM systems to ensure accurate customer documentation and facilitated communication between customers and internal departments, upholding service quality standards.Accounts Management Consultant
Standard Bank · 2006 — 2017Delivered customer support and account management services. Assisted clients with inquiries, issue resolution, and escalations, maintaining compliance and accuracy. Fostered strong relationships with clients through effective communication and problem-solving skills. Handled sensitive client information with confidentiality and professionalism.Finance & Administration Volunteer
The House of the Twelve Apostles · 2016 — PresentOversaw and reconciled financial contributions for roughly 30 branches. Maintained detailed financial records and monthly balance sheets. Compiled and presented monthly financial reports to leadership. Managed banking transactions, deposits, and financial documentation processes. Maintained high standards of integrity, accountability, and organization while coordinating administrative tasks and ensuring precise record keeping.
Skills & Expertise
Education
- Diploma in Business AdministrationAlison
- Matric CertificateVulanindlela Secondary School
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