Khim C.
Virtual Assistant | E-Commerce Operations | Cold Calling & Appointment Setting (GoHighLevel) | Shopify | Customer Support | CRM | Social Media Management | Technical Support | Administrative Support
Open to offersNew to PlatformAbout
Khim C. is a committed and detail-oriented Virtual Assistant with extensive experience in customer support, cold calling, appointment setting, social media management, and administrative support across diverse industries. She has experience in the solar industry, conducting outbound cold calls, qualifying homeowners, overcoming objections, scheduling consultations, and managing leads using GoHighLevel (GHL) CRM.
At POLYWOOD, she served as a Virtual Assistant / Customer Support Specialist II, managing customer support operations through Zendesk, Shopify, Acumatica, and other e-commerce platforms. She efficiently handled order tracking, warranty claims, customer inquiries, and documentation while delivering exceptional customer service.
Previously at FedEx Back Office, Khim provided comprehensive social media support by assisting customers with shipment tracking, logistics concerns, and account inquiries using CRM platforms. She was recognized for achieving the highest acceptance rate within her team through her strong communication and customer engagement skills.
In her role as a Technical Support Representative at Teleperformance PH, she diagnosed and resolved complex Epson product issues while consistently maintaining high customer satisfaction ratings.
Khim holds a Bachelor of Science in Business Administration from Jose Rizal University. With a strong background in customer relations, CRM systems, sales support, and lead management, she brings excellent communication, problem-solving, and organizational skills, making her a valuable asset to customer service, virtual assistance, and sales-focused teams.
Why hire me
I bring a strong combination of customer service, sales, and virtual assistance experience, along with a proven ability to communicate effectively and build rapport with customers. I have experience in cold calling for the solar industry, qualifying homeowners, handling objections, scheduling appointments, and managing leads through GoHighLevel (GHL). In previous roles, I supported customers through phone, email, chat, and social media using CRM and e-commerce platforms such as Zendesk, Shopify, and Acumatica. I am highly organized, adaptable, and detail-oriented, with the ability to multitask in fast-paced environments while maintaining excellent customer satisfaction. I learn quickly, take initiative, and am committed to delivering results, making me a reliable team member who can contribute from day one.
Experience
Virtual Assistant / Customer Support Specialist II
POLYWOOD · 2026 — 2026Oversaw customer support operations utilizing Zendesk, Shopify, Acumatica, Podio, and ShipHawk. Managed order tracking including refunds, cancellations, warranty claims, and followed up with customers. Collaborated with internal departments to effectively address customer issues and maintained accurate records while providing professional support in a high-paced e-commerce setting.GoHighLevel (GHL) Cold Calling Experience
CALENDAR LEAD.COM · 2026 — Present**Cold Calling & Appointment Setter (GoHighLevel - GHL)** * Conducted high-volume outbound cold calls to homeowners for a solar energy campaign. * Built rapport with prospects, identified their energy needs, and introduced solar rental and energy-saving programs. * Qualified leads by verifying homeownership, utility bill responsibility, average electricity costs, roof condition, and interest in solar solutions. * Handled objections professionally and educated homeowners on available program options. * Scheduled qualified appointments for solar consultants to perform in-home consultations. * Managed leads and sales activities using GoHighLevel (GHL), including updating contact records, logging call outcomes, tracking pipeline stages, and scheduling follow-upSocial Media Support
FedEx Back Office · 2023 — 2025Provided multi-channel customer support through various social media platforms. Handled shipment tracking, delivery updates, and pickups while addressing escalated logistics issues. Kept detailed records within the CRM and worked with teams to enhance customer satisfaction.EPSON Technical Support Representative
Teleperformance PH · 2022 — 2023Identified both hardware and software issues concerning Epson products, achieving high customer satisfaction levels. Assisted customers through troubleshooting procedures and the technical setup of products. Documented technical cases and worked in conjunction with engineering teams.Banking Operations Specialist
Invech Treasure Processing Operation · 2018 — 2018Handled international banking transactions while ensuring compliance for cross-border operations.Travel Agent
Yvette Travel 'N Events Services · 2016 — 2018Managed visa processing, arranged travel bookings, and coordinated itineraries for clients. Ensured high levels of client satisfaction through precise and efficient service.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationJose Rizal University · 2016 — 2017
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