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Khim C. — E-Commerce & Operations Virtual Assistant | Shopify | Social Media | Digital Support | Technical Support from Philippines

Khim C.

E-Commerce & Operations Virtual Assistant | Shopify | Social Media | Digital Support | Technical Support

Philippines 2-3 years 900 - 1000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Khim C. is a committed and detail-oriented aspiring Virtual Assistant with significant experience in customer support and social media management across diverse industries. At POLYWOOD, her role as a Virtual Assistant / Customer Support Specialist II involved expertly managing customer support operations using platforms like Zendesk, Shopify, and Acumatica within a dynamic e-commerce environment. She efficiently handled order tracking and customer inquiries while ensuring accurate documentation. Previously with FedEx Back Office, Khim provided comprehensive social media support by handling shipment tracking and logistics concerns, leveraging her proficiency in CRM platforms. Her technical support role at Teleperformance PH involved diagnosing complex Epson product issues, earning her high customer satisfaction ratings. Khim's educational background includes a Bachelor of Science in Business Administration from Jose Rizal University, and she has been recognized for her exceptional social media management skills, celebrated for achieving the highest acceptance rate at FedEx.

Experience

  • Virtual Assistant / Customer Support Specialist II

    POLYWOOD · 2026 — 2026
    Oversaw customer support operations utilizing Zendesk, Shopify, Acumatica, Podio, and ShipHawk. Managed order tracking including refunds, cancellations, warranty claims, and followed up with customers. Collaborated with internal departments to effectively address customer issues and maintained accurate records while providing professional support in a high-paced e-commerce setting.

  • Social Media Support

    FedEx Back Office · 2023 — 2025
    Provided multi-channel customer support through various social media platforms. Handled shipment tracking, delivery updates, and pickups while addressing escalated logistics issues. Kept detailed records within the CRM and worked with teams to enhance customer satisfaction.

  • EPSON Technical Support Representative

    Teleperformance PH · 2022 — 2023
    Identified both hardware and software issues concerning Epson products, achieving high customer satisfaction levels. Assisted customers through troubleshooting procedures and the technical setup of products. Documented technical cases and worked in conjunction with engineering teams.

  • Banking Operations Specialist

    Invech Treasure Processing Operation · 2018 — 2018
    Handled international banking transactions while ensuring compliance for cross-border operations.

  • Travel Agent

    Yvette Travel 'N Events Services · 2016 — 2018
    Managed visa processing, arranged travel bookings, and coordinated itineraries for clients. Ensured high levels of client satisfaction through precise and efficient service.

Skills & Expertise

Customer SupportVirtual AssistantIllustratorVirtual Conference Coordinator

Education

  • Bachelor of Science in Business Administration
    Jose Rizal University · 2016 — 2017