Khimverly E.
Junior Customer Service and Administrative Specialist
Open to offersNew to PlatformAbout
Khimverly E. I. is a detail-oriented professional with over two years of experience in customer service and administrative roles. With a strong foundation in the logistics industry through her role as a Dispatch Virtual Assistant for Amazon DSP, she excels in real-time monitoring and tracking to ensure efficient delivery operations. Khimverly's proficiency in CRM and administrative tools has enabled her to undertake complex tasks such as data management, scheduling, and coordination effectively. Her background in customer service is further highlighted by her extensive experience with Cohere Outsourcing Philippines, where she handled travel and hotel reservations, adeptly managing bookings, modifications, and customer inquiries across multiple channels. Additionally, as an Accounting and Administrative Assistant, she managed payroll processes and financial records for ACEMED and other associated companies. Khimverly holds a Bachelor's Degree from Cebu Technological University, illustrating her commitment to professional growth and expertise in her field.
Experience
Dispatch Virtual Assistant
Amazon DSP · 2026 — 2026Provided real-time dispatch support for delivery operations at Amazon DSP, facilitating smooth route execution. Monitored drivers, delivery progress, and route updates through tracking systems and spreadsheets. Maintained accurate operational records, dashboards, and Excel reports for ongoing performance tracking. Coordinated with drivers and internal teams to address delivery issues and route adjustments. Managed administrative tasks, including data entry, schedule updates, and the documentation of delivery activities to ensure accuracy of logs and reports.Customer Service Representative
COHERE OUTSOURCING PHILIPPINES INC. · 2023 — 2026Delivered customer support through various channels—phone, email, and chat. Addressed travel-related inquiries, bookings, and account issues while maintaining precise customer records. Resolved issues promptly, ensuring adherence to performance metrics and quality standards. In the hotel reservations sector, assisted customers with modifications, cancellations, and payment matters, while professionally handling complaints and executing accurate reservation processing.Accounting & Administrative Assistant
ACEMED / CMGN / MGN SolutionsSupported payroll preparation and managed employee timekeeping reports. Recorded SAP transactions and maintained financial documentation. Developed and updated Excel reports, processed sales, purchases, and journal entries. Organized administrative and accounting files while assisting with office coordination and daily administrative responsibilities.
Skills & Expertise
Education
- Bachelor's DegreeCebu Technological University – Main Campus · 2019 — 2023
- Senior High SchoolCanduman National High School · 2017 — 2019
- Secondary SchoolCanduman National High School · 2012 — 2017
- PrimaryCanduman Elementary School · 2008 — 2012