Kholiswa M.

Kholiswa M., a dedicated professional from South Africa, has garnered diverse experience across administrative and call center roles. She began her career with the City of Cape Town as part of the EPWP program, focusing on administrative support, data capturing, and client assistance from August 2021 to February 2022. Transitioning into customer service, she served as a Call Centre Agent at Merchants SA, where she excelled in customer service, order processing, and email handling from March to November 2022, earning a Call Centre Certification during her tenure. Currently, she is further honing her skills at WIPRO as a Call Centre Agent for UK Utilities, managing back-end orders, engaging in B2B sales, and ensuring quality assurance through email and chat support. Her multilingual capabilities in English, Afrikaans, Sesotho, Zulu, and Xhosa further complement her professional competence in the utilities sector.