Kholiswa N.
Mid-Level Administrative Receptionist
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About
Kholiswa N. is an experienced Receptionist and administrative professional with a versatile background across the food service, healthcare, financial services, recruitment, and government sectors. At Alliance Foods/KFC, she managed front-desk operations, office security, inventory, meeting coordination, and insurance-related tasks. In the healthcare industry at St George’s Hospital, she handled patient scheduling, medical billing, record keeping, and provided comprehensive administrative support to doctors. Her tenure at GCI Wealth Pty Ltd as a Client Relations Manager/Personal Assistant included managing diaries, coordinating travel, updating client data on Xplan and Prospect systems, and supporting sales processes. Earlier experience in recruitment with Headhunters Recruitment Agency, financial advisory at Metropolitan Life, and various reception and administrative roles further underpin her capabilities in client data management, telephone operations, billing, and office administration. She is highly proficient in Microsoft Office and established administrative systems, supporting compliance and efficient workflow in diverse business environments.
Experience
Receptionist
ALLIANCE FOODS/KFC · 2023 — PresentGreeted and welcomed guests upon arrival and directed them to the appropriate office. Managed incoming calls by answering, screening, and forwarding them. Ensured the reception area remained organized and stocked with necessary materials. Provided accurate information to visitors in person and via phone/email. Handled incoming mail and deliveries, and maintained security protocols by monitoring access at the reception desk. Ordered front office supplies and maintained inventory. Scheduled meetings and arranged travel accommodations, including the preparation of vouchers. Managed office expenses and performed clerical duties such as filing, photocopying, transcribing, and faxing. Oversaw insurance claims and renewals, maintained the vehicle license records, and assisted with business certification requirements.Medical Receptionist
ST GEORGE’S HOSPITAL · 2022 — 2023Managed incoming phone calls and directed them correctly for both Greenacres and St. Georges Practices. Scheduled patient appointments, collecting necessary information and noting it in MedEDI. Welcomed patients upon arrival, checked their details, and updated records in MedEDI. Captured patient information accurately and efficiently created files prior to doctor consultations. Handled patient records, ensuring all clinical details were scanned and allocated appropriately in Practice Perfect. Assisted with hospital bed bookings upon doctors' requests and managed Health ID consents. Coordinated communications regarding scheduled surgeries and followed up with doctors on pending correspondence.Clients Relations Manager/ Personal Assistant
GCI WEALTH PTY LTD · 2017 — 2021Managed the diaries of two Wealth Managers, arranged appointments, and generated quotations using a specialized system. Followed up on new business cases relating to Life covers, Medical Aid, and Investments. Worked closely with both employees and customers to ensure customer service standards were met. Addressed customer complaints and devised sales strategies to enhance service delivery. Provided both technical support and customer service, updating client information in Xplan and Prospect systems. Drafted correspondence on behalf of management and managed email communications. Organized meetings and travel arrangements, while also overseeing the efficiency of filing and office systems.Frontline & Admin Coordinator
HEADHUNTERS RECRUITMENT AGENCY · 2016 — 2017Performed typing of CVs and conducted reference checks. Provided general administrative support including data entry, filing, and scheduling meetings related to recruitment processes. Managed candidate information by preparing interviews and notifying candidates of application statuses. Facilitated candidate management activities and assisted consultants with administrative tasks. Ensured support during recruitment by using various platforms for candidate searches and conducting checks on applicants.Financial Advisor
METROPOLITAN LIFE · 2015 — 2015Worked to achieve personal financial targets through effective planning and time management. Presented informative sessions on financial planning topics to attract new business opportunities. Conducted situation analyses, identifying problems and proposing tailored financial solutions. Maintained client relationships and provided comprehensive financial advisory services. Reviewed client accounts regularly and ensured familiarity with relevant legislative standards to provide compliant advice.Receptionist/Consumable orders
KONICA MINOLTA · 2012 — 2015Handled switchboard operations, ensuring timely communication of messages to staff. Managed courier mail collections and checked delivery schedules against received items. Processed incoming mail, ordered supplies, and conducted daily banking procedures. Managed cash and cheque collections and issued receipts. Maintained the filing system with accuracy while overseeing consumable orders using an SAP system.DIGITAL CONSULTANT
ABSA BANK · 2011 — 2011Promoted digital banking products and assisted clients with product queries. Captured various templates to streamline client onboarding processes.CREDIT CONTROLLER TEMP
DEPARTMENT OF PUBLIC WORKS · 2010 — 2011Interfaced with suppliers regarding invoices and payments. Captured orders and invoice information accurately within a templated system. Generated monthly reports to provide insight into accounts status.RECEPTIONIST
FREEWORLD AUTOMOTIVE (PLASCON) · 2010 — 2010Managed incoming calls and provided assistance to clients, ensuring seamless service delivery in the reception area.RECEPTIONIST
CONTINENTAL TRYE · 2010 — 2010Facilitated the reception duties by managing incoming calls and assisting clients as needed.MARKETING ASSISTANT/RECEPTIONIST
EASTERN CAPE DEVELOPMENT CORPORATION · 2004 — 2010Coordinated marketing activities and managed office resources for the Marketing Unit. Took minutes during meetings and compiled the internal newsletter. Processed invoices for payment and managed procurement for marketing supplies. Assisted in scheduling appointments and organizing promotional events while ensuring internal communication was effective.
Skills & Expertise
Education
- Certificate in Junior BookkeepingVarsity College · 2014 — Present
- Certificate in Financial Management (Incomplete)Russell Road College Port Elizabeth · 2001 — 2002
- MATRIC CERTIFICATECommercial Park Private School · — — 1999
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