Khrizna M.
Mid-Level Education Instructor
Open to offersNew to PlatformAbout
Khrizna M. C. is a seasoned professional with over four years of experience in education, customer relations, administration, and hospitality. She recently served as an Instructor at Ifugao State University, where she conducted lectures for over 50 students per class, managed academic and administrative tasks, and collaborated with faculty for institutional support. Her stint as an Administrative Aide involved managing departmental records, coordinating communication, and supporting office operations. Previously, she excelled as a Customer Relations Officer at Toyota Isabela Inc., handling more than 50 customer inquiries per shift and resolving service-related issues to enhance customer satisfaction. Khrizna holds a Bachelor of Science in Hotel and Restaurant Management and possesses strong communication, organizational, and problem-solving skills. Her technical proficiency spans Google Workspace, Notion, HubSpot CRM, Mailchimp, and more, positioning her as a competent professional ready for remote roles across diverse time zones.
Experience
Instructor
Ifugao State University · 2021 — 2026Delivered lectures and facilitated learning for classes exceeding 50 students, maintaining a productive classroom environment across various courses. Regularly assessed and recorded student performance, ensuring accurate grading for over 100 students each semester. Developed lesson plans and instructional materials in compliance with education standards. Managed academic and administrative duties within a designated work schedule, balancing teaching and student consultations. Collaborated with faculty and university staff to support institutional and academic programs while maintaining academic records and preparing reports.Administrative Aide- College Secretary
Ifugao State University · 2021 — 2021Oversaw the organization of departmental records and official documents, ensuring efficient information retrieval. Coordinated communication among the College of Business and Management and university departments, facilitating the processing of requests and documents. Maintained and updated student and administrative data with an emphasis on accuracy and confidentiality. Prepared various administrative materials to support departmental activities. Monitored the flow of incoming and outgoing documents to uphold compliance with university procedures while managing scheduling and record management tasks.Customer Relations Officer
Toyota Isabela Inc. · 2018 — 2018Managed over 50 customer inquiries per shift through phone and email, offering professional support. Addressed and resolved customer complaints by identifying root causes and implementing effective solutions. Documented customer interactions meticulously to ensure proper follow-up. Collaborated with internal departments to meet customer needs and expedite issue resolution. Handled high volumes of communication throughout the workday while ensuring professionalism. Fostered positive customer relationships by setting clear expectations and maintaining a consistent service experience.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementIfugao State University · 2017 — Present
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