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Khumo N. — Mid-Level Customer Success and Support Specialist from South Africa

Khumo N.

Mid-Level Customer Success and Support Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Khumo N. is a seasoned Customer Success & Client Experience Professional with nearly 5 years of rich experience in diverse industries including retail, hospitality, events, and client services sectors. Residing in Johannesburg, South Africa, Khumo has honed a robust skill set in multichannel customer support—through phone, email, live chat, and in-person interactions—anchored by a strong foundation in CRM systems and client relationship management. Khumo's current role as a Pet Care & Customer Advisor at Absolute Pets exemplifies their capability to provide tailored product recommendations and resolve customer inquiries at the first contact, which drives customer loyalty and enhances sales performance. Previous positions, such as a Client Services Coordinator at Siphile Funerals and a Venue Operations Assistant at Elevation Experience, underscore a proven track record in managing complex service arrangements, inventory operations, and executing events with precision. Khumo holds a HubSpot Service Hub Certification and is proficient in digital collaboration tools such as Microsoft Teams and Slack, further supporting their exemplary operational and service delivery capabilities in both physical and remote environments.

Experience

  • Pet Care & Customer Advisor

    Absolute Pets · 2024 — Present
    Advised an average of 40 customers daily, providing personalized recommendations for products and pet care to aid informed purchasing decisions and encourage repeat business. Addressed customer inquiries and product concerns with a focus on first-contact resolution, resulting in positive feedback from high-volume interactions. Achieved monthly sales and add-on targets by leveraging product knowledge, upselling, and offering solution-oriented recommendations. Contributed to daily store operations while maintaining 98% inventory accuracy to ensure product availability.

  • Client Services Coordinator

    Siphile Funerals · 2022 — 2024
    Acted as the main point of contact for about 18 client families monthly, managing inquiries comprehensively and providing compassionate guidance during the service planning process. Coordinated over 200 service arrangements by collaborating with internal teams, suppliers, and external providers to meet approximately 95% of logistical and scheduling needs on time. Handled appointments and service documentation for up to 6 concurrent cases while maintaining accuracy and confidentiality. Responded to client concerns and service modifications with empathy, ensuring service quality under tight deadlines. Fostered trusted relationships with clients through proactive communication and follow-ups.

  • Venue Operations Assistant

    Elevation Experience · 2021 — 2022
    Executed outreach through email, phone, and chat to over 50 potential venues and suppliers, securing event spaces and enhancing supplier relationships. Managed operations for more than 6 private events each month, accommodating 20 to 300 guests and ensuring venues met client specifications for successful execution. Handled inventory and ordering of supplies, minimizing stockouts during live events. Collaborated with over 10 suppliers and internal teams to confirm deliveries and setup requirements, achieving event readiness consistently. Balanced multiple tasks under deadlines while ensuring operational efficiency and continuity during interruptions.

  • Hospitality Associate

    YummyThingz · 2020 — 2021
    Provided attentive service across more than 8 tables (60+ covers) in a busy restaurant, ensuring positive guest experiences from arrival to departure. Maintained high order accuracy and efficiently resolved guest requests, enhancing customer satisfaction and fostering repeat business. Adapted swiftly to updated COVID-19 health and safety protocols while ensuring compliance with company standards. Collaborated with kitchen and front-of-house teams for timely order delivery during peak service hours, managing multiple tables while prioritizing attention to detail.

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