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Khyven N. — Mid-Level Technical Specialist from Philippines

Khyven N.

Mid-Level Technical Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Khyven N. is a seasoned professional in the consumer services industry with a solid background as an Outbound Sales Representative. His expertise spans Sales Management, Customer Service, and telecommunication roles such as Data Entry and Telemarketing, demonstrating substantial success in leading customer engagement initiatives. Currently serving as a Senior Technical Specialist at Concentrix, Khyven has also contributed as a Pre-Qualification Specialist at Qomunica IT Solutions and significantly impacted sales processes at Specialized Outsource Partners LLC by promoting products while establishing comprehensive customer databases. His academic journey includes a Bachelor's degree in Marine Engineering from Misamis Institute of Technology. Additionally, Khyven has garnered certifications in various customer service skills, enriching his capability to tackle Business Process Outsourcing challenges effectively.

Experience

  • Senior Technical Specialist

    Concentrix · 2020 — Present
    Engaged in technical support tasks and problem resolution for customers.

  • Pre Qualification Specialist

    Qomunica IT Solutions · 2020 — 2020
    Focused on pre-qualification processes and client engagement.

  • Outbound Sales Representative

    Specialized Outsource Partners LLC · 2019 — 2020
    Conducted outbound calls to market and promote products and services. Maintained and updated a comprehensive customer database. Built relationships with existing clients while expanding the customer base. Documented call history and customer interactions meticulously. Ensured thorough follow-up with customers. Distributed product-related materials via email and physical copies. Analyzed competitor offerings and strategized sales approaches. Addressed customer inquiries and coordinated with appropriate departments for further assistance.

  • Oiler

    Asian Shipping Corporation · 2015 — 2016
    Responsible for maintaining, cleaning, and operating components of ship engine parts including blowers, compressors, and motors. Operated lubricant filtering equipment and maintained detailed logs of oiling procedures.

Skills & Expertise

Lead Generation Cold CallingCustomer ServiceYouTube SpecialistCustomer Service RepresentativeSales

Education

  • Bachelor's degree in Marine Engineering
    Misamis Institute of Technology · 2009 — 2015

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