Kilven D.

Kilven D. is a seasoned Team Leader and Virtual Assistant with over eight years of experience in customer service, operations support, and team management. Having held leadership roles at VXIGlobal Solutions between 2021 and 2025, he led customer service teams, managed escalations, scheduled tasks, and produced operational reports to drive KPI management and workflow optimization. His background spans both corporate and remote environments, including roles at Teleperformance and DHL, where he ensured service quality and data accuracy in high-volume settings. Additionally, Kilven D. has experience in outbound sales as a cold caller at MCA/KAN, reaching out to 200 customers daily to promote products. Proficient in customer experience, CRM tools, and process improvement, he brings a hands-on approach to enhancing client satisfaction and supporting business operations in the business process outsourcing and logistics sectors.