Kim L.
Mid-Level Virtual Assistant Dispatcher
Open to offersNew to PlatformAbout
Kim L. is an experienced General Virtual Assistant and Dispatcher with a comprehensive track record in customer service and administrative support. With expertise in the ecommerce and roadside assistance industries, Kim has demonstrated proficiency in streamlining processes, managing teams, and enhancing client satisfaction. At Amazon Retail, Kim excelled as a Customer Service Representative, handling inquiries and improving service operations. At AGERO, as a Dispatcher Virtual Assistant and Team Lead, Kim managed agent KPIs, conducted coaching sessions, and coordinated business reviews. Kim excels in tasks such as job coordination, technician routing, and managing scheduling. Proficient in tools like Salesforce, Google G-Suite, and CRM systems, Kim has managed billing, invoicing, and insurance tasks for Ariel's Auto Repair & Towing LLC, ensuring seamless interactions between customers and insurance providers. With an adept use of Microsoft Office and other technologies, Kim continues to deliver efficiency in remote operational roles. Located in Quezon City and available for remote opportunities, Kim remains dedicated to excellence in providing reliable support across varied industries.
Experience
Dispatcher Virtual Assistant | Team Lead
Ariel’s Auto Repair & Towing LLC · 2022 — 2026Managed inbound and outbound calls with customers and insurance providers. Negotiated towing rates and additional charges with insurance companies for various fees and specialized equipment. Prepared and maintained operational reports on a daily, weekly, and monthly basis. Oversaw tow requests received through phone and email, ensuring accurate and timely coordination.Dispatcher Virtual Assistant | Team Lead
AGERO · 2019 — 2022Oversaw daily, weekly, and monthly monitoring of agent KPIs. Conducted coaching sessions with at least two agents each day, and organized business review meetings with management. Provided detailed end-of-day and end-of-month reports to direct supervisor. Managed both inbound and outbound calls, quoted services, and negotiated rates. Coordinated jobs and routed technicians, while tracking dispatch statuses and estimated times of arrival. Handled scheduling and rescheduling tasks, generated leads, and followed up with clients via text and email. Processed payments, billing, and invoicing, along with managing insurance-related responsibilities. Addressed customer inquiries, billing issues, and service complaints. Facilitated upselling and cross-selling of telecom products and services.Customer Service Representative
Telstra · 2014 — 2016Delivered high-quality customer service support for Amazon Retail. Supervised a team for Swiss Colony, focusing on performance management and process improvements. Developed and implemented strategies aimed at enhancing customer satisfaction while streamlining operations.
Interested in this professional?
Sign in as an employer to save this profile or invite Kim L. to a job.
Sign in as an employer