Kim A.
Mid-Level Client Success Manager
Open to offersNew to PlatformAbout
Kim A. is a results-driven Client Success Manager and Account Executive with over 5 years of experience in managing client relationships, bolstering retention, and supporting business growth. At Sphere Rocket since 2023, Kim adeptly manages over 180 active clients, ensuring satisfaction and long-term success through proactive retention strategies and account expansion efforts. He plays a crucial role in client onboarding and training, while also overseeing virtual assistant placements to maintain performance and alignment. Furthermore, Kim has developed Standard Operating Procedures (SOPs) and resources to streamline operations effectively. His earlier roles include providing virtual assistance for remote hotel operations and working as a Sourcing Specialist at Sutherland Philippines, where he conducted candidate sourcing and led new hire orientations. Kim's core skills include Client Success & Retention, Onboarding & Training, and Operations Management.
Experience
Client Success Manager/Account Executive
SPHERE ROCKET · 2023 — PresentOversaw a portfolio of over 180 clients, focusing on client satisfaction and retention. Engaged in retention calls to enhance client relationships and held upgrade discussions to explore growth potential. Facilitated onboarding, training, and coaching for clients and their virtual assistants, while managing VA placements and performance. Provided ongoing support and strategic guidance, conducting monthly check-ins to assess progress and develop SOPs and resources to improve operations.Property Manager Virtual Assistant
REMOTE COWORKER · 2021 — 2023Managed remote hotel operations, including coordinating check-ins, check-outs, and reservations. Worked alongside housekeeping, maintenance, and security teams to ensure seamless operations. Conducted night audits and tracked room statuses, while training and supervising virtual front desk agents to uphold guest experience and operational efficiency.Sourcing Specialist
SUTHERLAND PHILIPPINES · 2017 — 2018Engaged in candidate sourcing, conducting interviews and assessments to evaluate suitability. Led orientations and onboarding for new hires, supporting the recruitment pipeline and associated hiring processes.
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