Kim M.
Mid-Level Security Monitoring Supervisor
Open to offersNew to PlatformAbout
Kim Michael G. is an experienced Monitoring Supervisor specializing in real-time operations monitoring, security compliance, and team coordination in the surveillance and maritime logistics industries. With a background in process auditing and performance management, Kim Michael has managed high-stakes Video Operations Centers (VOCs), overseeing surveillance analysts to ensure rapid response to security breaches for diverse client sites. Their previous roles include serving as an Inventory Clerk supporting stock reconciliation for Jaro Dev. Corp., and as a Customer Service/Technical Service Representative handling technical troubleshooting for internet, cable, and mobile services at Transcom and Convergys. As a Port Specialist, Kim Michael directed bulk cement shipment logistics, coordinated stevedoring, and ensured strict adherence to international maritime standards. They possess a BS in Information Technology with an emphasis on problem-solving fundamentals and computer programming, supporting their leadership in technology-driven environments.
Experience
Managing Security Incidents
Stealth Monitoring · 2021 — 2022Analyzed live video surveillance to manage high-priority security incidents, executing emergency protocols and acting as the senior contact for complex breaches while coordinating with law enforcement.Port Specialist
Company not specified · 2019 — 2021Managed the end-to-end logistics of maritime operations, coordinating berthing priorities and stevedoring while ensuring adherence to safety standards and resolving logistics challenges.Monitoring Supervisor
Stealth Monitoring · 2021 — PresentLed a team of surveillance analysts in a Video Operations Center, ensuring real-time detection of security breaches while maintaining protocol compliance through incident audits and coaching staff on advanced surveillance technology.Customer Service/Technical Service Rep
Convergys · 2017 — 2018Handled a high volume of customer inquiries related to internet, cable, and mobile services, focusing on technical troubleshooting, conflict de-escalation, and billing reconciliation while achieving high first-call resolution rates.Port Specialist
Transcom · 2016 — 2017Oversaw maritime port operations for bulk cement shipments, including vessel scheduling and logistics documentation management while proactively addressing port congestion issues and ensuring compliance with international maritime safety standards.Inventory Clerk
Jaro Dev. Corp. · 2011 — 2014Ensured accurate inventory records through regular monitoring and reconciliation of stock levels, processed transactions, and investigated discrepancies while supporting operational continuity with timely reporting and coordination.
Skills & Expertise
Education
- BS Information TechnologySt. Vincent College of Science and Technology · 2008 — 2010
- Computer ProgrammingSTI College Iloilo · 2006 — 2008
Interested in this professional?
Sign in as an employer to save this profile or invite Kim M. to a job.
Sign in as an employer