Kim R.

Kim R. is a seasoned professional with 14 years of expertise in the BPO industry, recently enhancing his skills through GoHighLevel training. He excels in roles that utilize customer service, technical support, and CRM systems. During his tenure at Concentrix Philippines as a Customer Advisor, he educated GM vehicle owners on OnStar features and services, demonstrating product capabilities and promoting subscriptions. As a Chat Support Representative at TeleTech, he handled Level 2 concerns, providing comprehensive email and chat support for an Australian telecommunications account. In teaching roles, he instructed Korean language at Sikap Korean Language School to prepare students for the TOPIK certification exam. His technical acumen was further developed at SPICRM Makati City, where he supported Dish Network customers with service setup and troubleshooting. Kim's commitment to excellence is evident in his role as a Confidential Aide, where he maintained rigorous confidentiality and coordination. Fluent in multiple languages, including Bisaya, Tagalog, and English, Kim harnesses his linguistic skills to foster effective communication across diverse client bases.