Kim V.
Senior Accounts Receivable Specialist
Open to offersNew to PlatformAbout
Kim V. is a dedicated Accounts Receivable Specialist with over six years of in-depth experience in the SaaS, telecommunications, and healthcare industries. Operating in high-volume environments, Kim has demonstrated expertise in billing, collections, and dispute resolution. At Podium, Kim excelled in optimizing the AR email workflows, substantially increasing resolution speeds through Front automation. Managing high-profile accounts like Hyundai and Kia Canada, Kim led billing operations and successfully integrated AI-driven tools, such as Chargeflow, for enhanced chargeback recovery. During a previous role at AT&T, she established herself as a Subject Matter Expert, responsible for guiding her team in handling complex billing inquiries. Kim's background at Cigna Health Care showcased her skill in managing confidential healthcare insurance billing with precise record-keeping. Her technical proficiency extends to platforms such as Salesforce Finance Console, supporting her efficient management of corporate and individual accounts.
Experience
AR Specialist
Podium · 2024 — 2026Managed the Accounts Receivable email inbox and improved response workflows through Front automation to enhance resolution speed. Oversaw billing operations and monitored account health for key clients, including Hyundai, Kia Canada, Women’s Health Arizona, and Anticimex. Addressed challenging credit cases, chargebacks, and financial disputes in collaboration with operations, finance, and customer success teams. Integrated AI-driven workflows using Chargeflow to expand chargeback recovery efforts. Maintained ledger accuracy by tracking accounts with Salesforce Finance Console.Account Associate / Subject Matter Expert
AT&T · 2022 — 2024Resolved complex customer billing inquiries, payment issues, and escalations for high-tier accounts in a dynamic setting. Designated as Subject Matter Expert to train and assist team members on compliance, documentation, and the use of tools. Achieved high customer satisfaction levels while consistently meeting performance KPIs.Customer Service Advocate
Cigna Health Care & Group Life · 2019 — 2022Supported corporate and individual clients with intricate healthcare insurance billing, claims validations, and account inquiries. Ensured meticulous record-keeping and upheld confidentiality standards when managing sensitive financial and medical information.
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