Kim C.
Open to offersNew to PlatformAbout
Kim C. is an experienced Technical Support Representative and Customer Success Advisor with a background in graphic design and digital marketing. At VXI, Kim provided support for AT&T's Uverse service, achieving a 100% QA and CSAT score over four consecutive months. At TaskUs, Kim excelled in customer service by resolving disputes and payments issues, specifically aiding in the integration of cards for contactless payment under a specialized line of business. Kim also brings creative flair as a Graphic Artist and Digital Marketer at Jari Packaging, where they led creative branding projects and crafted social media strategies to engage target audiences. With a solid foundation in Information Technology from Far Eastern University Institute of Technology, Kim is skilled in Adobe Photoshop, Adobe Illustrator, and social media management. They have a demonstrated proficiency in handling inbound calls and fixing DIRECTV service issues at Concentrix.
Experience
Customer Success Advisor
TaskUs · 2023 — 2025Assisted customers with issues related to disputes and payments, focusing on linking their card for Tap and pay or contactless payment.Graphic Artist | Digital Marketer
Jari Packaging · 2025 — 2025Implemented creative branding projects and social media strategies to engage target audiences, while creating advertisements to promote the company profile and products.Technical Support Representative
VXI · 2022 — 2023Provided customers with relevant information regarding their service associated with the campaign.Technical Support Representative
Concentrix · 2021 — 2021Resolved customer issues related to DIRECTV services by managing inbound calls from customers.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyFar Eastern University Institute of Technology · 2014 — 2020
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