Kimberlie M.

Kimberlie T. is an accomplished Customer Service Specialist with expertise in billing, collections, and customer account management. She has effectively handled customer inquiries, resolved billing discrepancies, and ensured timely payments across diverse industries such as logistics and semiconductor manufacturing. Kimberlie excels in invoice preparation, data reconciliation, and cross-functional collaboration with finance and operations teams. Her experience includes managing inbound and outbound communications to support collection efforts, resolving billing disputes, and negotiating payment plans with customers. At companies like IQor Philippines and FedEx Logistics, she adeptly managed delinquent accounts, tracked international shipments, and prepared invoices based on shipment details. Kimberlie's role in ensuring compliance with regulatory standards and her proficiency in CRM and debt-tracking software highlight her strong attention to detail and problem-solving capabilities.