Kimberly C.
Junior IT Systems Analyst
Open to offersNew to PlatformAbout
Kimberly C. is an experienced professional in the customer service, insurance, and IT sectors, currently serving as a Customer Service Sr. Associate at Accenture Philippines Inc. Her background includes delivering client assistance and quality service for subscription and account management in large-scale contact center environments. Previously, at WNS Philippines Inc., she supported customers by addressing account-related concerns. At Alliedbankers Insurance Corporation, Kimberly held roles as IT Associate and Sales and Marketing Sr. Assistant, where she managed insurance policy processes, handled quotations, and collaborated with brokers and agency personnel. Her technical expertise includes Database Administration, Excel, System Troubleshooting, and Project Management, reinforced by a Bachelor’s degree in Information Technology from the University of the East - Manila.
Experience
Customer Service Associate
WNS PHILIPPINES INC. · 2023 — 2025Addressed customer concerns related to their accounts. Delivered quality service and satisfaction through effective assistance.Customer Service Sr. Associate
Accenture Philippines Inc. · 2025 — PresentHandled customer inquiries regarding accounts and subscriptions, ensuring a high level of service through effective assistance.Sales and Marketing Sr. Assistant
WNS PHILIPPINES INC. · 2021 — 2023Assisted brokers and agency personnel regarding accounts being issued. Provided quotations to clients while ensuring all queries and concerns were addressed. Supported brokers and agency personnel with client policy endorsements and continuously monitored policies dispatched to clients through email and mail delivery.IT Associate
Alliedbankers Insurance CorporationMaintained and upgraded existing systems as necessary. Designed new computer systems and frameworks while troubleshooting technical issues. Engaged in risk mitigation planning and collaborated with Business Analysts, Project Leads, and the IT team to address issues, ensuring feasible and consistent solutions. Developed system guidelines and manuals for the organization, ran training sessions and workshops on system processes, and conducted regular reviews of systems to generate reports on efficiencies and areas for improvement.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of the East - Manila · 2014 — 2018
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