KIMBERLY B.

Kimberly B. is a dedicated Quality Analyst Support professional at First Source LTD, where she excels in quality assurance and defect identification. Her meticulous attention to detail has been consistently recognized, contributing to her acknowledgement as a top agent. She supports new hires by sharing valuable account knowledge and guiding teams in effective issue resolution. Kimberly's background includes a role as an Associate in customer service within the healthcare insurance industry, providing accurate support for member eligibility verification and provider participation guidance. She holds a Bachelor’s degree in International Hospitality Management with a specialization in Culinary Arts, having graduated Magna Cum Laude from LPU Manila. Her educational journey also encompasses the ABM strand at St. Paul University. Kimberly has received multiple awards for her agility and adaptability, including being named Best Associate of the Quarter on several occasions.