Kimberly A.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Kimberly A. is an experienced General Virtual Assistant specializing in supporting clients across the fitness, insurance, cleaning, and telecommunications industries. From 2020 onwards, she has delivered a broad range of assistance such as social media management, updating CRM information, and daily administrative support for businesses like Keystone Fitness Gym, TBPO Philippines, and Brimley’s White Glove Chem-Dry. Her earlier roles at LTranscom Bacolod and Concentrix Philippines focused on customer service and technical support for cable, phone, and internet services, where she also advanced to a Subject Matter Expert in Sales, handling onboarding and training for new hires. Kimberly's scope includes cold calling, appointment setting, payment processing, and content creation, showcasing her adaptability in fast-paced environments within service-based businesses.
Experience
Admin
Brimley’s White Glove Chem-Dry · 2023 — 2024Handled calls promptly to arrange appointments for cleaning, coordinated with technicians about their daily routes, processed payments, and performed administrative tasks during slower periods.Health Insurance Virtual Assistant and Appointment Setter
TBPO Philippines · 2021 — 2023Managed leads information in the CRM, conducted cold calling, qualified leads, and scheduled appointments.Manager
Social Sensei · 2022 — 2023Oversaw virtual assistants, including their onboarding, weekly scheduling, and daily task checks, while also contributing to social media management and content creation.Technical Support Representative
Concentrix Philippines · 2018 — 2020Offered 24/7 Technical Support to Cable, Internet, and Phone consumers and after a year, transitioned to a Subject Matter Expert in Sales, where responsibilities included onboarding new hires and enabling them to begin pitching.General Virtual Assistant
Keystone Fitness Gym · 2020 — 2020Assisted the client with day-to-day operations for the Fitness company, provided daily updates to clients, and created content for social media.Subject Matter Expert in Sales
Transcom Bacolod Worldwide · 2015 — 2018Delivered 24/7 Customer Service to Cable, Phone, and Internet consumers, assisting with their inquiries and billing issues.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in EntrepreneurshipBacolod City College · 2014 — 2018
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