Kimberly P.

Kimberly P., an experienced Account Manager, excels in the realms of Customer Success and Customer Support, with a focus on client retention and high-volume customer interactions. With over 15 years in the professional arena, primarily within the financial services and collections industries, Kimberly has honed her ability to manage client accounts, resolve escalations, and drive customer retention. At Credit Glory LLC, she undertook critical roles such as addressing cancellation requests, overseeing account updates, and resolving disputes while maintaining service standards. Kimberly’s adeptness with Salesforce CRM has allowed her to maintain precise and up-to-date client data, essential for enhancing client relationships and administrative operations. Previously, her tenure at organizations like Sutherland Global Services and Unicomer (Ja) Limited further solidified her skills in collections and client relationship management. Her educational background includes an Associate of Science in Business Administration from the University College of the Caribbean. Kimberly is passionate about pursuing remote international roles that capitalize on her extensive experience in account management and customer service.