Kimjoy Q.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Kim J. G., a diligent Virtual Assistant and Operations & Admin Support Specialist, brings extensive hands-on experience to supporting business operations for clients across the US and Australia. With a focus on executive schedules, customer service, and social media management, she excels in CRM management, scheduling, and multi-platform content coordination. Currently serving as a Remote Operations & Admin Specialist for a cleaning services client in Perth, Kim manages cleaner scheduling, client correspondence, and executive calendars. Her expertise extends to content creation and analytics, ensuring consistent brand voice across channels. Previous roles include supporting client intake processes at Kyo Autism Therapy Center and after-hours customer service for a moving services client in Los Angeles. Kim's technical proficiency encompasses tools like Salesforce, Google Workspace, and Slack, underscoring her adaptability in remote environments.
Experience
Client Operations Support Specialist
Kyo Autism Therapy Center · 2025 — 2026Facilitated the client intake process by gathering necessary documentation and managing onboarding communications. Provided scheduling assistance by coordinating appointments and addressing any scheduling conflicts.Remote Operations & Admin Specialist | Executive Assistant | Social Media Manager
Cleaning Services Client · 2025 — PresentOversaw the scheduling and rostering of cleaners to ensure service consistency. Managed bookings using the company CRM and responded to inquiries regarding cleaning services. Handled daily email correspondence and managed executive calendars, scheduled appointments, and coordinated travel and meetings. Prepared reports and reminders for effective meeting support. Planned and scheduled content for Facebook, Instagram, and TikTok, while writing engaging captions and tracking social media metrics for informed strategy development.Virtual Assistant | Phone Assistant
Moving Services Client · 2025 — 2025Assisted customers after hours with inquiries about moving services and provided quotes for both residential and commercial moves in Los Angeles. Ensured customer satisfaction by promptly responding to calls, emails, and messages, and addressing urgent concerns with the daytime operations team.Customer Service Associate
IntouchCX — Turo · 2024 — 2025Delivered customer service for a car rental company, managing client dashboards which included vehicle pricing, discounts, and maintenance schedules. Booked vehicles for guests, processed cancellations, and assisted clients in filing claims for vehicle damage or loss.Content Moderator
TaskUs — Meta AI · 2023 — 2024Filtered responses from an AI chatbot and tagged them according to violation type based on the content generated.Customer Service Associate
AcquireBPO — Vivid Seats · 2021 — 2022Provided assistance to customers purchasing concert tickets via the company website, guiding them through the buying process.Customer Service Associate
Alorica — Amazon · 2019 — 2020Responded to various customer requests through phone, chat, and email, addressing inquiries related to orders, products, and payments.Customer Service Associate
Contexta — Greyhound · 2018 — 2019Assisted customers with checking bus ticket prices and provided information on available schedules.
Skills & Expertise
Education
- Bachelor of Science in Computer Science (Undergraduate)St. Chamuel Institute of Technology · 2015 — 2016
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